Refund policy

We want every Azyro order to arrive as described and in usable condition.

30-day return request window

You may request a return within 30 days of confirmed delivery. For change-of-mind returns, the item must be unused, complete, and in its original packaging. Return shipping is the customer’s responsibility unless the product arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect items

Contact us within 7 days of delivery with your order number and clear photos or video of the item, packaging, shipping label, and reported issue. After review, we may offer troubleshooting, replacement, partial refund, or full refund as appropriate.

Before sending anything back

Returns require prior authorization and the return address supplied by our support team. Do not send products to the address on the shipping label or return them to the carrier without authorization, as supplier return locations may differ.

Non-returnable situations

• Items showing misuse, accidental damage, unauthorized modification, or excessive wear
• Missing parts, accessories, or original packaging
• Requests made after the applicable return window
• Orders delivered to an address entered incorrectly by the customer

Cancellations

Cancellation requests are accepted before the order enters processing. Because fulfillment can begin quickly, cancellation cannot be guaranteed after an order is submitted.

Refund timing

Approved refunds are issued to the original payment method. Your bank or card provider may need 5–10 business days to post the credit after it is issued. Original shipping charges are non-refundable unless the return is due to our error or an eligible product issue.